“To develop long term profitable Client relationships, through meeting Client, Statutory, Regulatory and Certification requirements whilst seeking to continually improve the service we provide”
To achieve this we will always aim to:
Meet Quality requirements
Fully understand requirements.
Thoroughly brief and communicate these requirements.
Meet service quality standards / specifications.
Provide excellent Service
Be pro-active in all our dealings with Clients.
Do things right, first time, every time.
Keep Clients informed of any problems.
Be polite and courteous at all times.
Be flexible to meet Clients changing requirements.
Continually review our performance and implement actions to improve.
Ensure timely Delivery
Meet agreed deadlines.
Support our Clients to meet their goals when they are struggling to do so themselves.
All employees have been trained to understand the objective and commitment required to maintain an effective quality system, with all new employees being trained as part of the company induction process. This Policy, quality objectives and actions will be reviewed as a minimum annually to ensure effectiveness, compliance and continuous improvement.